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Once you have placed your order, our team will pick, press & pack your personalised goodies within 72 hours.
Your order will then be sent on it's way to your doorstep within 1 business day.
If you're in Australia, you will not pay for standard shipping! It's on us.
We have different rates for international orders which are calculated at checkout.
Once your order is fulfilled, you will receive a confirmation email with a tracking code enclosed.
You can use the tracking code on the Auspost Tracking Website to see the exact location of your order in transit.
https://auspost.com.au/mypost/track/#/search
If you think your order has been lost or not delivered - you will need to contact our support team on hello@grandevie.co
Our team will do our best to establish the whereabouts of your order or in some cases, provide a replacement.
If your order has not been shipped yet by our team, we can absolutely help with changing your shipping address.
We know you will love your GV accessories, however, if not maintained well - natural leather products can fade & welter over time.
In order to ensure the best condition of your accessories at all times, avoid contact with dirty or oily surfaces. Wipe your leather accessories with a damp paper towel to remove any hidden grime every 5-7 days.
Massage lotion or oil into your hand and wrist. Make sure to relax your hand muscles. Now slide the bracelet off of your wrist while gently twisting the band.
Step 1: Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape or a strip of paper.
Step 2: If you are using a plain strip of paper, then measure that paper strip with a ruler to determine your wrist size.
Step 3: Add 1/4 inch to 1 inch (average is 1/2 inch) to your wrist size, depending on whether you would like a snug, comfort, or loose fit. This is the ideal bracelet length for you.
Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.
All orders ship from a central distribution center; therefore, shipping times differ slightly depending on the country in which you place your order.
Yes, we offer free shipping on all orders over $100 before tax.
All orders ship from a central distribution center; therefore, shipping costs differ slightly from country to country.
Please place your order on our website. If you are having any problems our Customer Service teams can help during business hours.
